Dick’s Sporting Goods’ return policy is pretty generous and easy to use — but not for every single product. On the one hand, you’ll have a decently long return window with Dick’s (longer than competitors like Academy), and in some cases, you can even make returns if you’ve already used a product and decide you don’t like it.
But it has so many carve-outs and exceptions that you’ll really have to study the policy for each specific item before making your final purchase. (Kinda like you have to do with the GameStop return policy.) That said, the Dick’s Sporting Goods price match policy is one of the best around — leagues better than the Walmart price match policy. So even if you can’t make a return, you’ve got options. Let’s go over everything you need to know.
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1. How long do I have to return an item to Dick’s Sporting Goods?
The Dick’s Sporting Goods return policy window is a standard 90 days. They used to have a shorter return policy, but during the pandemic, they extended it to 90 days. And they’ve kept it that way ever since.
The 90-day return window applies to both online and in-store purchases.
TIP: If you find your item cheaper elsewhere, Dick’s will price match your purchase for up to 14 days.
2. What do I need to return an item to Dick’s Sporting Goods?
The Dick’s Sporting Goods return policy makes getting a refund pretty simple. As long as you have proof of purchase, you’ll be able to get your refund via your original method of payment.
Proof of purchase doesn’t necessarily have to take the form of a receipt. It can also include your:
Order number.
Order confirmation email or digital receipt.
Packing slip.
Return barcode.
If all else fails, you can call Dick’s customer service to see if they can send you a copy of the receipt from their end.
What if I lost my receipt?
If you still can’t track down a receipt, you’re not out of luck. You’ll just need to present a valid ID at the time of your return and be prepared to accept store credit rather than a refund on your credit card statement.
You may lose some money if you don’t have your receipt, though. Dick’s will only refund you the lowest selling price over the past 90 days, regardless of what you initially paid.
TIP: Dick’s asks for your ID to make sure you don’t abuse their return policy. And don’t assume that hitting up different store locations will shield you from scrutiny — a company-wide database tracks your returns.
Are the tags required?
Amazingly enough, you don’t need to have tags on your item to return it to Dick’s. But it’s generally a good practice to bring the detached tags with you.
Related: See our best Dick’s Sporting Goods savings hacks.
3. Can I return an item that I used or wore?
Dick’s openly acknowledges that customers may need to use some items before they know if they’re a bad fit, so they allow returns as long as your item is in “clean and resalable condition.”
What does resalable condition mean? It’s up to the discretion of every employee or manager. I don’t recommend testing this policy, as there’s no guarantee they’ll deem your item acceptable for return. But at least there’s a little leeway built in.
4. Can I return clearance items to Dick’s?
Dick’s allows you to return online and in-store clearance items. That means you can take risks on your online purchases and return any clearance items you don’t like.
Related: We can teach you how to score the best deals at Dick’s Black Friday Sale.
5. Are there exceptions to Dick’s return policy?
Here’s where I warn you that Dick’s return policy has tons of carve-outs. I’ve listed some of the items you can never return below:
Firearms
Ammunition
Hunting bows
Crossbows
Gun powder
Primers
Rifles
Muzzleloaders
Black powder
Anything that requires gasoline or fuel
Airbeds
Custom items
Special order items
Autographed collectibles
Trading cards
Yeezys
Gift cards
Buckle up, because a bunch of items can only get returned under specific circumstances. Let’s go through that list next.
Which items are unreturnable once opened?
Dick’s Sporting Goods’ return policy doesn’t allow you to return these items if you’ve broken the factory seal on them:
Football helmets
Electric scooters
Electric bikes
Face coverings
Ice rinks
Port-a-potties
Whoop fitness trackers
And there may or may not be packaging to “open” when you buy a baseball bat. Regardless, baseball bats become unreturnable the first time you use them.
What is Dick’s return policy for bikes?
Technically, you can return a bike to Dick’s. There are some major stipulations, though. First, you only have 24 hours to inspect your bike, and can’t actually ride it. If you do, you can’t make the return.
If the bike gets assembled in-store, you have 24 hours to inspect and return it. For bikes shipped to your house, you’ll only have a 24-hour grace period if you bring the bike back in the box.
Bikes are also an exception to the tag policy. Whether you purchased your bike in-store or had it shipped to your house, you can’t return it unless it still has all original tags and labels attached.
What is Dick’s electronics return policy?
You have the full 90 days to return electronics, but only if you’ve held onto all the packaging. You’d also better have all the parts intact, along with any manuals or accessories.
Which items are exchangeable for 7 days?
If you purchased any of these items, you can exchange them for seven days — but only if you held onto the receipt or have another proof of purchase:
Nike Adapt shoes
Pre-owned items
Demo items
Refurbished items
How long do you have to return Theragun and Hyperice products?
You get 30 days to return Theragun and Hyperice products. Unless you purchased these items refurbished. Then they’ll fall under the seven-day rule.
Can you return Rapsodo items in-store?
No. Any Rapsodo items have to get returned via snail mail.
6. Can I return an item that I bought online in-store?
Yes, if you bought an item online, you can return it in-store (except for Rapsodo items).
I recommend this strategy if you want your refund as quickly as possible, or if you just don’t want to deal with the process of shipping.
7. Does Dick’s do free return shipping?
Yes, Dicks’ does free return shipping. To process your return online, go to their website, select “Return an Online Purchase,” and fill out the brief form. You’ll then be issued your free return shipping label.
8. How long does it take to get my refund?
If you do your return in-store, it takes up to 14 days to get your refund issued to your debit or credit card. Depending on your bank, it may even take a little longer.
The online situation isn’t better. Refunds for online returns get issued 2 to 3 weeks after Dick’s receives your return in the mail — which will likely take a few days.
While you can only spend store credit inside a Dick’s store, one perk of getting refunded that way is that you’ll have access to the credit right away.
Related: Best (and Worst) Things to Buy at Dick’s Sporting Goods
9. What is Dick’s Sporting Goods return policy for gift cards?
If you purchased something with a Dick’s gift card, your refund will be issued back to that same gift card. For that reason, we highly recommend you don’t throw away your gift card before the return window closes — even if you’ve spent the balance down to $0. If you make a return, you won’t have access to your money once the physical gift card is gone.
If you’ve already made this oopsie, don’t worry! You’ll just need to contact Dick’s Customer Service at (877) 846-9997 and explain what happened. They should be able to issue you a new gift card with your refund money.
TIP: You can never get a cash money refund for a gift card. Once your purchase a gift card, it’s unreturnable.
10. Can you get gift card money refunded to your credit card?
I recently purchased a shirt online at Dick’s with a gift card. When I returned my top in-store, the cashier refunded my credit card instead of the gift card for the entire amount.
I don’t know that this is standard policy — only that it happened to me. Your mileage may vary!
11. Can I shop online with my store credit?
No. You should be aware that store credit can only be used for in-store purchases. No online shopping if you got your refund on a store merchandise card.
12. Does Dick’s have curbside returns?
Yes, Dick’s does curbside returns. And we love them for it. First, you’ll pull up to the store and park in one of the designated Curbside parking spots.
Then, call your store’s number and make sure you have your receipt or order number ready. Dick’s employees will process your return over the phone and get your item out of the car for you while you sit and wait.
Dick’s can only do a curbside return if you originally paid with a credit or debit card. If you paid with cash or a gift card, you’ll have to return in-store — or via mail if you ordered online.
Related: Don’t forget to read about how to get the best deals at Dick’s year-round, and let us know if you’ve had any positive or negative experiences with Dick’s returns or curbside pickup. We’d like to hear about it in the comments below.
13. Will coupons affect my refund?
Did you use a coupon on your purchase? If so, Dick’s return policy says that when you make your return, you’ll only get what you paid — not the full value of the item.
So if you used a $10 coupon on a $100 purchase, you’ll only get back the $90 you actually forked over.
14. Are returns at Dick’s Sporting Goods Warehouse the same?
No, Dick’s Sporting Goods Warehouse has a whole separate return policy. They generally only give you 30 days for returns.
15. How do I contact Dick’s customer service?
The Dick’s return policy has a lot of twists and turns. Luckily, the customer service team has a dedicated phone line — you won’t have to live chat with bots if that’s not your thing. The phone number is (877) 846-9997.
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